Refund policy

    CANCELLATION, RETURNS AND REFUNDS POLICY — LEOMIR

    1. Order cancellation

    LEOMIR products are fresh artisan leavened cakes, prepared in small batches to order. For this reason, processing of every order begins shortly after purchase confirmation.

    You may request cancellation of an order within 1 hour of confirmation by writing to info@leomir.de with the subject line “ORDER CANCELLATION – [order number]”. After this period, production has already begun and cancellation cannot be guaranteed. In such cases, the order will be processed and shipped according to the standard timeline.

    2. Returns policy — food products

    In accordance with Article 16(d) of EU Directive 2011/83 (implemented in Germany under § 312g (2) no. 2 BGB), perishable goods — a category to which all LEOMIR food products belong — are excluded from the right of withdrawal applicable to distance contracts. It is therefore not possible to return products received intact and in accordance with the order.

    This exclusion neither limits nor replaces your consumer rights in the event of a defective, damaged or non-conforming product, which are governed by point 3 below.

    3. Defective, damaged or non-conforming products

    On receiving your order, please check that the parcel is intact and that the products match your order. In the event of:

    • a product damaged in transit;
    • an evident manufacturing defect;
    • a product different from the one ordered;

    please contact us within 48 hours of delivery at info@leomir.de, attaching photographs of the product and its packaging. We will assess the case and, at our discretion, arrange for replacement of the product or a full refund, including any shipping costs incurred. No additional charges will be applied in these cases.

    4. Items excluded from any form of return or refund

    Returns or refund requests are under no circumstances accepted for:

    • food products received intact and in accordance with the order (perishable goods by nature);
    • products whose original packaging has been opened or tampered with;
    • personalised orders or items made to the customer's specific request;
    • items purchased in a final sale promotion;
    • gift vouchers.

    5. Refunds

    Refunds are issued exclusively in the cases set out in point 3, following verification and approval of the report. The refund is credited within 10 working days of approval, using the payment method originally used. The time taken for the credit to appear may vary depending on your bank or payment provider.

    6. Contact

    For any request regarding cancellations, reports or information about your orders:

    📧 info@leomir.de
    📍 Heimstettener Straße 1, 85599 Vaterstetten, Germany

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