SHIPPING AND DELIVERY POLICY — LEOMIR
1. Artisan production and preparation times
LEOMIR products are fresh artisan leavened cakes, made in small batches to order in our Backstube in Vaterstetten. Production follows a natural leavening cycle requiring at least 36 hours: for this reason, every order is prepared after purchase confirmation and is not held pre-packaged in stock.
Preparing and packaging an order generally takes 1–3 working days before handover to the courier. The shipping times shown below begin from the moment the carrier takes charge of the parcel, not from the order date.
2. Shipping zones and rates
🇩🇪 Germany
| Condition | Shipping cost | Delivery time |
|---|---|---|
| Orders of €99.00 and over | Free | 2–4 working days |
| Orders under €99.00 (up to 2 kg) | €9.99 | 2–4 working days |
| Orders under €99.00 (2 kg and over) | €14.99 | 2–4 working days |
🇮🇹 Italy
| Condition | Shipping cost | Delivery time |
|---|---|---|
| Orders of €99.00 and over | Free | 2–8 working days |
| Orders under €99.00 (up to 2 kg) | €14.99 | 2–8 working days |
| Orders under €99.00 (2 kg and over) | €19.99 | 2–8 working days |
Delivery times are indicative and may vary during seasonal peaks, in adverse weather conditions or due to unforeseen carrier events beyond our control. During the Christmas period (November–December) and Easter period (March–April) we recommend ordering in advance to ensure delivery by your desired date.
3. Guaranteed freshness
Every LEOMIR product is shipped fresh from our Backstube. To preserve the sensory qualities of the leavened cake, we guarantee that every item is handed over to the courier within 45 days of production. The production date is shown on the label of each product.
We recommend storing the products in a cool, dry place away from direct heat sources, and consuming them by the date indicated on the label.
4. Tracking and order confirmation
Following purchase confirmation you will receive an order summary email. When the order is dispatched you will receive a second notification containing the parcel tracking number, allowing you to monitor delivery status in real time on the courier's website.
If you have not received confirmation within 24 hours of purchase, please check your spam folder or contact us at info@leomir.de.
5. Local delivery and collection — Munich area
For customers located in Munich and the surrounding area (indicatively within 30–40 km of Vaterstetten), direct delivery by our own team is available on request, subject to availability and order volume. For information and arrangements regarding local delivery or collection directly from our premises, please contact us in advance at info@leomir.de.
Collection on site is available by prior appointment at:
📍 Heimstettener Straße 1, 85599 Vaterstetten, Germany
6. Damaged parcel or failed delivery
On receipt, please check the integrity of the outer packaging before signing for delivery. If the parcel is visibly damaged, we recommend accepting it with a written reservation on the courier's document and contacting us within 48 hours at info@leomir.de, attaching photographs of the parcel and the product. We will assess the case and initiate the necessary procedures with the carrier.
If delivery fails because the recipient is absent, the courier will make a further attempt or leave a notice for collection at the nearest pickup point. LEOMIR is not liable for costs or inconvenience arising from failed delivery attributable to the recipient's absence.
7. Contact
For any information regarding your shipment:
📧 info@leomir.de
📍 Heimstettener Straße 1, 85599 Vaterstetten, Germany
